Following on from the news last week, about a small amount of new Note7 handsets bursting into flames while being charged, Samsung quickly followed up with a global recall. The statement in full reads:
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
While the company, is in no doubt still reeling from this situation, which at launch was arguably one of the best phones to be released in 2016, there is further bad news.
The Federal Aviation Administration (FAA) has now advised travellers about flying with the handset.
Press Release – FAA Statement on Samsung Galaxy Note 7 Devices
For Immediate Release
September 8, 2016
Contact: Laura Brown
In light of recent incidents and concerns raised by Samsung about its Galaxy Note 7 devices, the Federal Aviation Administration strongly advises passengers not to turn on or charge these devices on board aircraft and not to stow them in any checked baggage.
At time of writing the device is still unavailable for purchase.